Terms & Service
Welcome to Pasha Furniture. These Terms of Service set out the rules and conditions that apply when you access or use our website, browse our products, make a purchase, or contact us regarding our services.
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before completing a purchase.
1. About Our Website
Our website provides information about Pasha Furniture and allows customers to browse and purchase furniture and related products.
We aim to ensure that product descriptions, photographs, prices, measurements, colours, and other information displayed on our website are accurate. However, minor variations may occur, particularly in product colour, finish, texture, or appearance due to photography, lighting, and individual screen settings.
2. Website Use
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities
- Attempt to gain unauthorised access to our website or systems
- Introduce viruses, malware, or other harmful material
- Interfere with the operation or security of the website
- Copy or misuse website content without our permission
- Use the website in a way that could damage our business or other users
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.
3. Products and Availability
We make reasonable efforts to ensure that product information is up to date.
Product availability may change without notice. If an item becomes unavailable after you place an order, we will contact you and, where appropriate, offer an alternative, refund, or other suitable solution.
We reserve the right to correct obvious errors in product descriptions, pricing, availability, or other website information.
4. Prices and Payment
All prices displayed on our website are in GBP (£).
Where applicable, VAT and other charges will be shown during the purchasing process.
Payment must be successfully completed before an order is processed, unless we have agreed otherwise with you in writing.
We may use third-party payment providers to process transactions securely. We do not normally have access to your complete payment card details.
5. Order Acceptance
Submitting an order through our website constitutes a request to purchase the selected products. An order is not necessarily accepted until payment has been successfully processed and we have confirmed the order.
We reserve the right to decline or cancel an order in reasonable circumstances, including where:
- A product is unavailable
- There is an obvious pricing or product information error
- We suspect fraudulent or unauthorised activity
- We are unable to fulfil the order
- There has been an error in the ordering process
If we cancel an order after payment has been received, we will arrange an appropriate refund for the amount paid.
6. Delivery
We aim to deliver orders within the estimated delivery timeframe provided at the time of purchase.
Delivery dates and times are estimates and may be affected by factors outside our reasonable control, including courier delays, adverse weather, traffic, supplier issues, or other unforeseen circumstances.
You are responsible for providing accurate delivery information and ensuring that the delivery address is suitable for receiving the order.
Additional delivery conditions, charges, or restrictions may apply depending on the product and delivery location.
7. Furniture Delivery and Access
For larger or bulky furniture items, customers are responsible for ensuring that there is suitable access to the delivery address.
Before placing an order, you should consider whether the product can safely pass through relevant doors, hallways, staircases, lifts, gates, or other access points.
We may not be responsible for difficulties caused by restricted or unsuitable access where the relevant product dimensions were available to the customer before purchase.
8. Returns, Cancellations and Refunds
Our returns, cancellations, and refund arrangements are explained in our separate Refund Policy.
Nothing in these Terms is intended to remove or restrict any consumer rights that you may have under applicable UK law.
Where a product is faulty, damaged, incorrectly supplied, or otherwise does not meet applicable legal requirements, please contact us as soon as possible so that we can assess the issue and provide an appropriate remedy.
9. Damaged or Incorrect Orders
Please inspect your order when it arrives and contact us promptly if the product appears damaged, defective, or incorrect.
Where possible, provide photographs and details of the issue to help us investigate and resolve the matter efficiently.
Our contact details are provided at the end of these Terms.
10. Product Care and Use
Customers are responsible for using and caring for furniture in accordance with any care instructions or guidance provided with the product.
Furniture should be used for its intended purpose and in an appropriate environment.
Pasha Furniture is not responsible for damage resulting from misuse, improper installation, neglect, unauthorised modification, or failure to follow applicable care instructions, subject to your statutory rights.
11. Intellectual Property
Unless otherwise stated, the content available on our website, including text, product descriptions, photographs, graphics, logos, branding, designs, and other materials, belongs to or is licensed to Pasha Furniture.
You may view and use the website for your personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.
12. Third-Party Services and Links
Our website may use third-party services, including payment providers, delivery services, analytics providers, or other technology services.
We may also provide links to third-party websites. These websites are operated independently and may have their own terms and privacy policies.
We are not responsible for the content, availability, security, or practices of third-party websites or services.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud or for matters that cannot legally be excluded or limited under applicable UK law.
Subject to the above, Pasha Furniture will not be responsible for losses that are indirect, unforeseeable, or not reasonably connected with your use of our website or purchase of our products.
Nothing in these Terms affects your statutory consumer rights.
14. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where the situation is caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, transport disruption, supply shortages, industrial disputes, power or internet failures, government action, or other unforeseen events.
Where possible, we will notify affected customers and take reasonable steps to minimise the impact.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, website, or legal requirements.
The latest version will be published on this page. Any changes will apply from the date they are posted unless otherwise stated.
16. Governing Law
These Terms of Service are governed by the laws applicable in the United Kingdom.
Where applicable, consumers may also benefit from mandatory rights and protections provided by the laws of the part of the UK in which they live.
17. Contact Pasha Furniture
If you have any questions about these Terms, our products, an order, delivery, returns, or any other matter, please contact us:
Pasha Furniture
Address: 2 Leckie Drive, Allanshaw Industrial Estate, Hamilton, ML3 9FL, United Kingdom
Phone: +44 7951 360279
Email: sales@pashafurniture.uk
Website: pashafurniture.uk
We aim to respond to customer enquiries within 24 working hours where reasonably possible.
