Privacy Policy

At Pasha Furniture, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you use our website, how we use it, how we protect it, and the choices you have regarding your personal data.

By using our website or placing an order with us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you use our website, we may collect information such as:

• Your full name
• Email address
• Telephone or mobile number
• Billing and delivery address
• Information relating to products you order or enquire about
• Payment and transaction information
• Messages, enquiries, or other communications you send to us
• IP address and information about your browser or device
• Website usage information, including pages visited and interactions with our website
• Cookie and similar technology information

We only request information that is reasonably necessary for providing our products, services, customer support, and operating our website.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders
• To arrange delivery of purchased products
• To communicate with you about your order or enquiry
• To provide customer service and respond to your questions
• To process payments and prevent fraudulent transactions
• To maintain and improve our website and services
• To understand how customers use our website
• To send promotional communications where you have provided appropriate consent
• To meet our legal, accounting, tax, and regulatory obligations
• To protect our business, website, customers, and users from misuse or fraudulent activity

3. Payment Information

When you make a payment through our website, your payment may be handled by an external payment service provider.

Depending on the payment method available at checkout, providers such as Shopify Payments, Stripe, PayPal, or other payment processors may process your transaction.

We do not normally store your complete payment card number or security code on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to make the website function properly and provide a better browsing experience.

Cookies may help us:

• Remember certain preferences
• Keep the website functioning correctly
• Understand website traffic and usage
• Improve website performance
• Measure the effectiveness of marketing activities

You can control or remove cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. Sharing Personal Information

We do not sell your personal information.

Where necessary to operate our business, we may share relevant information with trusted third parties, such as:

• Payment processing companies
• Delivery and courier services
• Website hosting and technical service providers
• Analytics and website performance providers
• Marketing service providers, where applicable
• Professional advisers or authorities where we are legally required to do so

We only share information where there is a legitimate business, contractual, or legal reason to do so.

6. Protection of Your Information

We take appropriate technical and organisational precautions to reduce the risk of your personal information being lost, misused, accessed without permission, altered, or disclosed unlawfully.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods where required for accounting, tax, legal, regulatory, dispute-resolution, or other legitimate business purposes.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Your Privacy Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information.

These may include the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Ask us to restrict how your information is processed
• Object to certain types of processing
• Request a copy of certain information in a usable format
• Withdraw consent where processing is based on consent

If you wish to exercise a privacy right, please contact us using the details below.

9. Marketing Communications

If you choose to receive marketing communications from us, we may contact you about products, offers, promotions, or other updates that may be relevant to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.

10. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

If you follow an external link, that third party's own privacy policy and terms will apply. We are not responsible for the privacy practices, security, or content of websites that we do not operate.

11. Children's Privacy

Our website and services are intended for general customers and are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is not permitted by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updated version will be published on this page, together with the relevant update date.

13. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please contact Pasha Furniture:

Business: Pasha Furniture
Email: sales@pashafurniture.uk
Phone: +44 7951 360279
Address:  2 Leckie Drive, Allanshaw Industrial Estate, Hamilton ML3 9FL

We will aim to respond to privacy-related enquiries as soon as reasonably possible.